PRIVACY POLICY

PT Matahari Graha Fantasi is the owner and operator of the Timezone business in Indonesia. Some of the goods, services and information that we provide to our guests may be provided by our affiliated companies and/or third-party service providers.

We only collect personal data about you, from you. We may collect personal data from you when you visit any of our venues, use our website or app, enter a promotion conducted by us or on our behalf, use or respond to one of our social media channels or register via the Timezone Fun App or guest portal. In line with normal commercial practice, our website utilizes standard technology called “cookies” and web server logs to collect information about how our website is used. Our Privacy Policy applies to your personal data regardless of the way in which we collect it.

The types of personal data we may collect include your name, email and postal address, mobile phone number, age and gender. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and how a visitor has reached our website.

Your personal data may be used by us in a number of ways, including:

• for the purpose requested;
• to respond to your query or feedback;
• to facilitate your acquisition or use of our products or services;
• to process your order;
• to promote and market all current and future Timezone businesses, venues, products and services and to inform you about the products and services of our commercial partners;
• to operate any loyalty scheme that we may implement from time to time;
• to process and consider your application for employment;
• to assist with our internal business processes;
• for data analysis and segmentation;
• for market research purposes and to improve our product and service offering;
• to administer contests, promotions and surveys;
• for any other purposes that you would reasonably expect; and
• to enable us to comply with our obligations under the law.

Your personal data will be retained by Timezone until the earliest of the date on which it ceases to be of use to us, the date on which we are required to delete your personal data under any applicable law and the date on which you require us to delete your personal data in accordance with the provisions of the applicable laws and regulations.

We may disclose your personal data in a variety of circumstances including to:

• our affiliates;
• contractors, agents and suppliers we engage to provide products and/or perform services for us, for example customer feedback analysts, digital marketing agencies, online shopping cart service providers, data processing companies and payment processors;
• commercial partners with whom we have agreed information sharing arrangements;
• our professional advisors, such as lawyers and accountants;
• law enforcement bodies;
• a purchaser of all or part of our business; and
• any other person for any other purposes that would be reasonably expected (including if required by law).

When third parties perform services on our behalf, we take reasonable steps to ensure the third party will protect your personal data in a manner consistent with the standard of protection required under Law No. 27 of 2022 on Personal Data Protection and this Privacy Policy. Third parties are required to restrict their use of the personal data to the purpose for which it was provided. We do not sell your name or other personal data to third parties.

Our website may contain links to other sites that are not managed by Timezone. If you are in doubt as to whether a link is to a Timezone website, please check the address displayed on your browser bar. If it does not commence with “www.timezonegames.com” then you are no longer connected to our website. Other sites accessible through our website have their own privacy policies and data collection practices. We cannot accept responsibility for any information you may divulge to sites operated by third parties.

Timezone seeks to take all reasonable security measures to safeguard against risks of loss, unauthorised access, destruction, use, modification or disclosure to or of any personal data you have disclosed to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we take all reasonable steps to ensure its security.

If you have a complaint or concern about the way in which your privacy has been handled by Timezone, please email us at idtz.cs@timezonegames.com. We will endeavour to respond by email within 2 working days confirming receipt of your complaint or concern. We will then proactively investigate your complaint or concern and provide you with our response within a reasonable timeframe.

You may update or correct any of the personal data we hold concerning you at any time. To do this, please contact us via e-mail from the CONTACT US page of our website. You may also contact us in this way if you no longer want to receive update bulletins and information. Alternatively, you can follow the unsubscribe instructions in any e-mail received.

You may request the deletion of any personal data that we hold about you at any time by submitting a request via the CONTACT US page of our website or by email to idtz.cs@timezonegames.com. Except where we are required or permitted to retain your personal data by law, we will comply with any such request for deletion within a reasonable time after we receive it.

From time to time we may need to change this Privacy Policy to reflect our changing business practices and/or changes in the law. We may therefore change this Privacy Policy at any time by posting the amended Privacy Policy on our websites or other social media platforms. All personal data collected and held by us will be governed by our most recent Privacy Policy as posted on our websites or other social media platforms.