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About Us

About Us

Since opening its first venue in Perth in 1978, Timezone has been a place where unforgettable moments are made. What began as a pioneering arcade has grown into a leading family entertainment brand across the Asia Pacific, bringing together the latest attractions, games and experiences for guests of all ages. Yet while the technology, prizes and venues have evolved over the years, the excitement of walking through our doors has remained unchanged.

"The games may have changed, but the feeling is the same. Timezone is where childhood memories are made, and where every generation comes to play."

HOW TIMEZONE BEGAN

Established in 1978, the first Timezone Family Entertainment Centre opened in Perth, Western Australia. Unlike the traditional pinball parlors and pool halls of the era, Timezone was the first family oriented video amusement facility. 

Today, Timezone continues to create shared experiences that connect friends, families and communities, delivering the same sense of fun, discovery and friendly competition that has kept guests coming back for generations.

INTERNATIONAL BRAND

Following its success in Australia, Timezone went international in 1995. Today, Timezone has established a strong foothold in more than 200 locations, operating in Australia, India, Indonesia, New Zealand, the Philippines, Singapore and Vietnam.

THE EXPERIENCE

The Timezone experience is ever changing; growing to stay abreast of entertainment trends. Presented with an up-market fit-out, a bright, colourful and cozy ambience is created for family entertainment. Customers get to win fabulous prizes from the extensive range of unique and branded quality products from its prize counters. Equipped with the latest and classic games, Timezone offers its customers a truly fun-filled experience.

HOW TIMEZONE WORKS

Timezone uses the ‘Powercard’ card which replaces traditional coins and tokens with a sophisticated but simple card which enables you to monitor how much you are spending and us to give you great offers! Instead of carrying round pockets full of coins your credit is loaded onto a Powercard. In order to play a machine simply swipe your Powercard at the coloured swiper mounted on the machine and the credit will be deducted from the card automatically.

WE ARE PART OF TEEG

Since 2017, the Timezone brand is proudly part of The Entertainment & Education Group (TEEG).

About TEEG

Positioned as one of the world’s largest Family Entertainment and Edutainment Centre groups with leading operations in the Asia Pacific region. TEEG operates across 7 countries with over 250 locations and growing. The group consists of the brands: Timezone, Zone BowlingKingpin, and Play ‘N’ Learn.

Countries in which we currently operate include Singapore, Australia, New Zealand, Indonesia, Philippines, India and Vietnam.

 

TIMEZONE IN OTHER REGIONS

Looking for Timezone in other countries? Timezone is global with locations across 7 countries! Not only are we in Australia – we have venues in each of the countries below, plus are rapidly growing.

Timezone New Zealand

Timezone in New Zealand

Timezone India

Timezone in India

Timezone Indonesia

Timezone in Indonesia

Timezone Vietnam

Timezone in Vietnam

Timezone Philippines

Timezone in Philippines

Timezone Singapore

Timezone in Singapore

Visiting Timezone

What is Timezone

Timezone is an Australian-founded family entertainment centre (FEC) brand that operates arcade and amusement venues featuring video games, prize machines, bowling, laser tag, bumper cars, and other attractions for families, children, and groups. It was established in Perth, Western Australia, in 1978 and has since expanded across the Asia-Pacific region.

What sibling brands are associated with Timezone

Timezone's key sibling brands within TEEG (The Entertainment & Education Group) are:
  • Zone Bowling – Ten-pin bowling entertainment centres across Australia and New Zealand, offering bowling, arcade games, food and beverage, and group events.
  • Kingpin – Premium entertainment venues featuring bowling, arcades, laser tag, escape rooms, karaoke, and corporate/social events.
  • Play 'N' Learn – An edutainment and indoor play-centre brand focused on younger children, combining play with learning experiences.
These brands all sit under the TEEG portfolio, which operates family entertainment and edutainment venues across the Asia-Pacific region.

What's the difference between Timezone, Zone Bowling, and Kingpin?

The simplest way to think about it is:
Timezone = arcade-first.
Timezone is all about arcade games, attractions, and prize-winning fun for families, kids, and friends.
Zone Bowling = bowling-first
Zone Bowling combines ten-pin bowling with arcade games, making it the perfect destination for family outings, parties, and group events. For more details on Zone Bowling, see: https://www.zonebowling.com/en-au/ 
Kingpin = premium entertainment-first
Kingpin offers a premium entertainment experience with bowling, arcades, karaoke, escape rooms, food, drinks, and more for social and corporate occasions. For more details on Kingpin, see: https://www.kingpinplay.com/en-au/ 
All three brands are owned by TEEG and often share some attractions, but they target different occasions and guest audiences.

What are your opening hours?

Opening hours vary between locations, please check the Locations page for opening hours. Our venues are open every public holiday except Christmas day.

How much does it cost to play at Timezone?

Timezone uses the Embed card system in all venues. This system is how you pay and activate games to play. Simply load any amount onto a Powercard and tap your card on the coloured card reader located on each arcade game. 

Prices of arcade games vary depending on the type of game, what you can win, the length of game play and other various factors. 

The cost of game play will be clearly visible on the card reader located on each game and can start from as little as $1.50 per game play. 

Do I need to book before visiting Timezone?

No, you do not need to book to visit Timezone. If you are planning on hosting a birthday party at Timezone and using all our party facilities you are required to book. 

You can make a birthday party booking through our online party booking system or head in venue and book in person.

What payment methods are accepted at Timezone venues?

Timezone accepts a variety of payment methods for purchasing Powercard credits, games, attractions, food and beverage (where available), and other in-venue purchases. Accepted payment methods may include:

  • Credit and debit cards
  • Contactless payments (such as Apple Pay and Google Pay)
  • Cash (at participating venues)
  • Timezone gift cards
  • Promotional vouchers and offers, where applicable

Do prices vary by venue?

Generally Timezone's pricing is consistent in each and every venue. Some venues have different offerings such as food and beverage or slightly different arcade packages depending on availablility of games and attractions. An example is Timezone Surfers Paradise has slightly different time play packages available due to the sheer size of the venue.

Is Timezone suitable for toddlers and children under 5?

Yes. Timezone has a great selection of arcade games that are suitable for toddlers and children under 5 such as

  • Crazy Ball Drop
  • Despicable Me Minion Whacker
  • Goal and Win
  • Octonauts Deep Sea Adventure
  • SpongeBob Wacky Racer

 Some venues also have an attraction called mini bowling which, as you guessed it, is miniature bowling where the bowling balls size in the palm of your hand.

Do you provide food for birthday parties and other functions?

There are select venues that have a cafe on-site and can provide food for parties. Some venues also have deals with local food providers for parties and functions. Please contact your local Timezone venue for more information.

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Games & Attractions

How long does a game of Laser Tag last?

Games of Laser Tag run for approximately 12 minutes.

How do I receive my Powertickets?

All points or Powertickets as we refer to them are electronically transferred onto your Powercard when you finish playing a game with a red coloured swiper. We no longer accepts paper tickets. Some sites may use paper tickets in some machines. Those sites will have a Fun Chomper ticket redeeming station, which will convert your physical tickets into Powertickets and load them onto your card.

Can I use my game credit and Powertickets at other Timezone locations?

Yes, both game credit and Powertickets are transferable between all venues in Australia including Zone Bowling and Kingpin!

What should I do if a game malfunctioned?

If you notice a game has malfunctioned whilst playing in Timezone, please head up to our front counter and let us know. We will review the game play and ensure you are reimbursed for any used game credit. We may disable further game plays on the game whilst we review and fix any issues.

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Promotions & Special Offers

Why are some promotions only available at certain venues?

Due to different offerings available at certain locations, not all promotions can be run at all venues.

How do I know if a promotion applies to my local Timezone venue?

All promotions will have accompanying terms and conditions and will detail where the offer or promotion is available.

Sometimes Timezone may have offers and promotions available online, in-venue, in selected venues. This will all be clearly outlined within the terms and conditions of an offer or promotion.

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Powercards & Credits

What do I do if I've lost my Powercard?

If you have lost your Powercard and it is registered then you just need to go into the venue that it was registered at with a form of identification. Our Team Members can look up your details on the system and re-issue your card.

What are bonus dollars?

Bonus dollars are an additional balance added to your card when you load up in venue or when you purchase a promotional product in store. This is additional credit awarded to you that can be used to play games in store.

How long is my game credit and Powertickets valid for?

Card balances and e-tickets will expire one year from the date of last use, at which time any unused balance and Powertickets will be forfeited.

How can I check my Powercard balance online?

You can check your Powercard balance online via the Timezone Fun App or the Member Portal

Can I buy or reload game credit using Buy Now, Pay Later (BNPL) options like Afterpay?

No, Timezone does not currently accept Buy Now, Pay Later (BNPL) payment methods, such as Afterpay, for purchasing or reloading game credit.

Guests can use the accepted payment methods available at checkout when purchasing Powercard credit online or in-venue.

Please note: Available payment methods may change over time and can differ between venues, promotions, and online channels. For the most up-to-date information, refer to the checkout page when making your purchase.

How much does a Timezone Powercard cost to purchase initially?

A Timezone Powercard is free to receive in venue. You can simply load any amount onto a Powercard to be used on arcade games and attractions in all Timezone, Zone Bowling and Kingpin venues across Australia.

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Rewards & Prize Shop

How do I redeem my Powertickets for a prize?

Simply take your Powercard to the front counter and the customer service assistant will advise you of the amount of tickets you have available. You can then choose prizes from the redemption counter up to the value of the tickets you have available. If you do not wish to spend your Powertickets at that time they will remain on the card and any more power tickets won will accumulate. Powertickets have a 12 month expiry from last use.

Can I purchase a prize using cash from the redemption counter?

Prizes from the redemption counter cannot be purchased for cash. They are only redeemable for Powertickets.

Do Powertickets expire?

Powertickets expire 12 months after the last use date of your Powercard.

If you tap your card in-venue, you will get another 12 month's expiry from the date you tapped your card.

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Accessibility & Venue Facilities

Are your venues wheelchair accessible?

The majority of Timezone venues are accessible. Please contact us ahead of your visit to discuss your needs.

Do you provide accessible amenities?

Not all locations have onsite amenities. For example, Timezone venues located in shopping centres do not have bathroom facilities in the venue. Please call ahead prior to your visit to discuss any needs you may have.

Is companion card acceptance available?

Timezone is not currently enrolled into the companion card and does not offer any companion discounts.

Is parking available at Timezone venues?

All venues have different parking availablity. Some Timezone venues are located in large shopping centres with ample parking spots. Some venues are located in smaller sites and parking may be limited. 

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Safety & Policies

What safety measures are in place?

At Timezone, the safety and wellbeing of our guests and team members is our top priority. We work hard to provide a fun, welcoming and family-friendly environment for everyone who visits.

Our safety measures include:

  • Regular maintenance and safety checks of games, attractions and equipment.
  • Trained team members who are available to assist guests and respond to any issues that may arise.
  • Clear venue rules and operating procedures designed to promote safe and enjoyable play.
  • Routine cleaning of games, high-touch surfaces and common areas to help maintain a clean environment.
  • Security measures that may include CCTV monitoring and centre security, depending on the venue location.
  • Emergency procedures and trained staff who are prepared to respond in the event of an emergency.
  • Compliance with all relevant local health, safety and regulatory requirements.

While we strive to provide a safe environment, parents and guardians remain responsible for supervising children in their care. We recommend that younger guests are accompanied by a responsible adult during their visit.

What is Timezone's child supervision policy?

While we strive to provide a safe environment, parents and guardians remain responsible for supervising children in their care. We recommend that younger guests are accompanied by a responsible adult during their visit.

Can I take photos and videos in the venue?

Yes, you may take photos and videos in venue for personal use. Photography or filing for commercial purposes must be approved by Timezone support office in advance of a visit. 

Any requests made by Timezone team members to cease taking photos or videos must be obeyed otherwise you may be asked to leave the venue.

What items are prohibited?

To help ensure a safe, enjoyable and family-friendly experience for all guests, certain items and activities are not permitted within Timezone venues.

Prohibited items may include:

  • Weapons of any kind, including knives and other dangerous objects.
  • Illegal substances, drugs or drug-related paraphernalia.
  • Alcohol not purchased or authorised by the venue (where applicable).
  • Smoking, vaping and e-cigarette use inside the venue, except in designated areas where permitted by law.
  • Hazardous, flammable or dangerous materials.
  • Any item that may pose a risk to the safety, comfort or enjoyment of other guests.

Guests are also expected to behave respectfully and responsibly. Timezone reserves the right to refuse entry or ask guests to leave if they engage in unsafe, disruptive, abusive, inappropriate or anti-social behaviour.

For the safety and enjoyment of all visitors, please follow any instructions provided by our team members while in the a Timezone venue.

If you're unsure whether an item is allowed, please speak with a team member before your visit or upon arrival. Our team will be happy to assist.

What is Timezone's refund policy?

At Timezone, we want every guest to leave with a positive experience. Because every situation is different, refund requests are assessed on a case-by-case basis by our venue team and management.

Where possible, we aim to resolve issues with a suitable replacement, venue credit, or another fair solution. For example, if a product, food item or experience doesn't meet expectations, our team will work with you to make it right and may offer a replacement or additional value as a gesture of goodwill.

If you have a concern during your visit, we encourage you to speak with a team member as soon as possible. The sooner we're aware of an issue, the more opportunities we have to resolve it and ensure you have a great Timezone experience.

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Contact & Support

How do I contact my local venue?

Visit the Locations page for contact information.

How do I apply for a job at Timezone?

Please visit the Careers page on our website and follow the prompts to apply for a job with us. Or you can apply directly in-venue.

How do I provide feedback?

If you have feedback, a question or complaint about Timezone, you can contact us via our enquiry form located on our contact us page.

How do I report a missing item?

If you have left something in one of our venues, you can either head back into venue and ask one of the Timezone team members or contact us via the enquiry form on our contact us page.

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Activities

Activities
From the latest and greatest arcade games, bumper cars and laser tag - there is something for everyone at Timezone!

Venues

Venues
With over 50 locations across Australia, find the closest Timezone venue near you!

Promotions

Promotions
Looking to score an epic deal? Find our limited time offers and promotions here.