Timezone Fun App

To log in to the Timezone Fun App, first download the app via the Apple App Store for iOS devices  or the Google Play store for Android devices.

Once downloaded, open the app, click "Sign up"and enter your mobile phone number, First name, agree to our privacy policy and decide if you would like to receive marketing communications from us.Then click on "Send code". You will then receive a One Time Password (OTP) to enter in and confirm your mobile number. 

Once confirmed - you're in!

Timezone Fun app gives you the ability to reload your Powercards, receive e-vouchers for reward benefits, view and track all your Powercards, play and win prizes and receive offers and special deals directly on your mobile device. Once you've installed the Timezone Fun app, you'll also have the ability to receive notifications for exclusive deals and explore our venue locations.

Download the Timezone Fun app on your Apple iOS device from the Apple App Store or on your Android device from Google Play. The Timezone Fun App is completely free to download and install.

Timezone Fun app is supported on the following platforms:

• iOS 11 or above.
• Android OS 7.0 and above.

Yes! You can be signed in to your Timezone Fun app account on more than one device at the same time.

Ready to upgrade your experience? Download the Timezone Fun App and add your Powercard to your mobile device’s wallet to enjoy seamless gameplay at any Timezone venue with a tap of your phone.

Simply follow these steps:

1. Create a Fun App account or log in to your Fun App.
2. Add a Powercard to your account.
3. On the “My Powercards” section, click on “Details” to the right of the screen.
4. If you have multiple Powercards, swipe to the Powercard you wish to add to your device’s wallet.
5. Click on “Add card to wallet”.
6. Follow set-up steps from your device and click confirm.
7. Your Powercard should now be visible in your device’s wallet.

Hold your device near a game’s card reader and select your Powercard to activate the game.

Apple wallet and Google Wallet are the only digital wallets that support the Timezone digital Powercard.

To be able to add your Powercard to your device’s wallet, you will need to ensure that your Fun App is updated to the latest version 2.2.20. You can do this by visiting the Apple App Store or Google Play Store and click update.

You can only add 1 Powercard per Fun Account to your device’s wallet. If you have multiple Fun App accounts, you can add 1 Powercard per account.

If you upgrade your card or have your Powercard reissued due to card loss, you will need to remove your digital Powercard from your device’s wallet and add the new card number from the Fun App to your device’s wallet again.

You should be able to see your card balance, available tickets, card number and card type. The image display represents your card tier.

Yes you can! Simply show the card number to our Friendly Funsquad by

> For Apple Wallet: Click on the Pass Details or “i” icon to reveal the barcode for scanning.

> For Google Wallet: Click “Show code”.

You can reload your Powercard on the Timezone Fun App whilst at your favourite game or in the comfort of your own home. If you wish to reload in-venue, please present your physical Powercard to a Funsquad team member.

Registered Powercards will show in the Timezone Fun App under the "My Powercards" section on the homepage. You can also see further information about your Powercard by clicking on "Powercard" at the bottom of the Timezone Fun App.

If you do not see any Powercards in your account, register a Powercard to your account by clicking on the "Add a Powercard" under the "My Powercards" section on the hompage of the app.

If you receive an error message when attempting to add a Powercard to your account, try to enter the Powercard number and CVV again manually by typing in the number instead of using your camera to scan the number. If the error persists, please contact us, and we will help you resolve the issue as soon as possible.

Using the Timezone Fun App, click the Powercards tab at the bottom of the screen and navigate to the right where you can see "+ Add a Powercard" you can allow the camera function to scan your card number automatically. You will have to enter your CVV number and add a nickname for the Powercard manually.

Yes, you can add a Zone Bowling or Kingpin play card to your Fun Account. The image shown in the App will only be of the Timezone tier equivalent so make sure you enter in a relevant Nickname when adding your card.

The coloured card readers on games and attractions help you quickly identify the type of experience you're about to play.

Red – Ticket games where you can win Powertickets to save and redeem for prizes in the winners vault.
Yellow – Standard video games, including racing, sports, shooters, pinball, and other arcade favourites.
Blue – Feature games and premium experiences, such as virtual reality, motion simulators, and other immersive attractions.
Green – Attractions, including experiences like laser tag, bumper cars, bowling, and other venue-specific activities.
Purple – Prize games, where you play for the chance to win an instant prize, such as claw machines and other prize vending games.

Card balances and e-tickets will expire one year from the date of last use, at which time any unused balance and Powertickets will be forfeited.

When you make a reload or use your game credit, your card balance will update near instantly. You may need to refresh your app to see the latest balance. Please contact us if you experience any issues such as latency in your balances updating.

Checking your Powercard balance is quick and easy! Sign in to your Timezone account, go to the Powercard section and select the card you wish to view the balance on. Swipe right/left to switch between Powercards.

Game credit cannot be transferred or combined from multiple Powercards onto a single card. There is no minimum load amount that can be added to a Powercard to be able to use any remaining game credit balances.

However, when redeeming prizes, you can combine the Powerticket balances from multiple Powercards to help you reach the required ticket total for larger prizes.

If you have multiple cards, simply present them to a team member at the prize counter and they'll assist with the redemption process.

Please check if your credit card has been charged. If it has, please contact us and we will assist you as soon as possible. 

Ensure that your Fun Account is secure as all in-app card reloads are non-refundable and non-transferable to another Powercard. 

Yes! Your online reload will be added to your Powercard instantaneously and you can enjoy playing your favourite games right away.

In the Timezone Fun App, click on the Reload tab. Toggle the top list to select the Powercard you want to reload. View all the reload offers available and select the Powercard you want and proceed with the payment process.

Yes! Your new balance will be updated, and you will also be able to check your balance in a venue by tapping your Powercard at a check balance station, at a kiosk or asking our team to check your balance.

In your app, go to Account > My invoices. Select the invoice to view or save as a PDF. Invoices are only available for transactions made in the last 3 months. Please contact us if you need invoices/receipts beyond 3 months.

In the Timezone Fun App, you can reload your Powercard with our standard bonus credit deals. From time to time, there are also exclusive promotions and game credit reload deals only available in the Timezone Fun App. To see the current offers and promotions available, check out our promotions page or log in to the Timezone Fun App and click on "Promotions". 

Timezone accepts a variety of payment methods for purchasing Powercard credits via the Timezone Fun App. Accepted payment methods may include:

Credit and debit cards
Contactless payments (such as Apple Pay and Google Pay)

No. The Timezone Fun App does not store credit card details or payment methods on your account.

For security reasons, you'll need to enter your payment information each time you make a purchase or reload Powercard credit through the app.

This helps ensure your payment details remain secure and gives you full control over each transaction.

From 01 May 2026, an online reload must be completed within 30 days of registration to receive the $10 bonus. 

Thanks for downloading and creating a Timezone Fun account! Please ensure you've completed your profile & reloaded in the Fun App to receive your FREE $10 game credit voucher. See the steps below on how to receive your $10 bonus:

1. After creating your Timezone Fun App account, complete your registration process.
2. Ensure the Timezone Fun App has been downloaded on your device and log in to your account.
3. Open the Fun App and click on the icon called "Account", navigate to the "Profile" setting and ensure that you've added a valid email address and Australian mobile number to your account.
4. Click on the “Reload” icon and select the deal you would like to load up within the first 30 days of registration. A Powercard is required in your account to buy a reload product. You can pick one up for free at a venue and add it to your account.
5. Once reloaded online, please wait at least 48 hours until your $10 game credit voucher appears in your account.
6. The voucher will be shown in the app's 'My Vouchers' section. You can access this section from the "Home" tab at the bottom of the screen.
7. When you receive your $10 game credit voucher, click on the voucher to reveal the barcode.
8. Head into a Timezone venue and present your voucher to the Timezone Funsquad and they will load the $10 game credit onto your Powercard.

Terms and Conditions

1. The $10 Bonus After First Reload offer is valid until 28 February 2027.
2. Guests must complete the following steps before 28 February 2027 to be eligible to receive a $10 game credit voucher:
   •    Sign up for a Timezone Fun account & add a valid email address and Australian mobile number.
   •    Download the Timezone Fun App.
   •    Reload in the Fun App within the first 30 days of registration.
3. Any reload product available in the Timezone Fun App is eligible.
4. The voucher expires 30 days from receiving the voucher and must be redeemed within 30 days for the credit to be applied to a Powercard.
5. No extensions will be given to expired vouchers.
6. The voucher is only able to be redeemed in Timezone Australia venues. Not redeemable in the Timezone Fun App.
7. Timezone reserves the right to change or alter these terms and conditions without notice.

In the Timezone Fun App, once you have logged in, on the homepage, scroll down to "Timezone Venues in my region". In this section will list the closest venues to your chosen region in your account settings.

Click on "view all" to see the full list of Timezone venues across Australia including venue information such as address and opening hours.

You can also click the map icon in this section to bring up a map of Timezone locations close to you.

In the Timezone Fun App, once you have logged in, on the homepage, scroll down to "Timezone Venues in my region". Click on "view all" to see the full list of Timezone venues across Australia including venue information such as address and opening hours.

Since June 2023, trying to remember your password is a thing of the past! A One Time Password or OTP is now sent for verification to sign in to your Timezone Fun App account.

To login, either enter your registered email or registered mobile phone number, wait to receive the OTP and enter the OTP in the Timezone Fun App. 

Sign in to your Fun account via the Timezone Member Portal or Timezone Fun App. Click on the "My Profile" tab. To add a new email or mobile, click on "or you can add a new one". Enter your new email or mobile number, and click verify. Enter the One Time Password you receive and confirm.

We are happy to review this change for you. Please contact us with your photo identification stating your correct birthdate, and we will update it as soon as possible.

There are two ways to delete your account:

In-App Deletion:

1. Go to the “Account” menu and “Profile” section within the app.
2. Look for Delete account at the bottom of the page.
3. Select “Yes, delete my account” to confirm account deletion.

Webform Request:

1. Go to Timezone Website > Contact Us and fill in the required fills in the form.
2. Provide the email/ phone number that is linked to the account that you would like to delete.
3. Attach a screenshot of your account profile from the Fun App or the Member Portal to confirm your ownership of the account before deletion.

We will delete all data associated with your account, subject to legal or regulatory requirements. This may include information like your profile information such as username, date of birth, preferences, and any data you have created during sign-up. Data may still be available up to 45 days after you have deleted your account.

There are two ways to delete your account:

In-App Deletion: The Account is deleted immediately.

Webform Request. The account will be deleted within 7 working days, and the requester will receive confirmation from the Fun Squad once the deletion process is completed.

Deleting your account will permanently remove all associated data with your account and Timezone will no longer have any of your account information such as your username, email address, phone number and date of birth. Once the delete process is complete, it cannot be undone. You will also be unable to create a new account with the same email or phone number for at least 30 days.

After deletion, creating a new account with the same email or phone number will be blocked for 30 days. 

In your app, go to Account > My invoices. Select the invoice to view or save as a PDF. Invoices are only available for transactions made in the last 3 months. Please contact us if you need invoices/receipts beyond 3 months.

Depending on the type of reward will determine how it's redeemed.

Some vouchers are redeemed directly in the Timezone Fun app and applied to a Powercard. Other vouchers need to be redeemed in venue

In the Timezone Fun App home screen, select the “My vouchers” option at the top left of the screen to view your active e-vouchers. Click “View all” to see all vouchers and toggle to view Active, Redeemed, or Expired vouchers.

On the Timezone Fun App click Account > App Theme and select any theme. You can switch themes at any time.

To enable push notifications, go to your notification centre or notification settings on your mobile device and enable push notifications for the Timezone Fun App. 

To disable push notifications, go to your notification centre or notification settings on your mobile device and disable push notifications for the Timezone Fun App. 

To unsubscribe from marketing emails, you will need to click on unsubscribe link in the email itself to access your preference centre and unsubscribe from Timezone marketing emails. 

You cannot adjust your marketing communication preference in the Timezone Fun App.

To unsubscribe from marketing SMS text messages, you will need to click on unsubscribe link in the SMS text message itself to access your preference centre and unsubscribe from Timezone marketing emails. 

You cannot adjust your marketing communication preference in the Timezone Fun App.

We love to hear your feedback! You can use our Contact us section in the app or fill out the Contact us form HERE and selecting "Fun App or Guest Portal" as the Subject of Enquiry.

If your Timezone Fun app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version from App Store or Google Play by searching for the app by name and clicking on update.

The Timezone Fun App uses global online payment providers which are certified with level one PCI DSS compliance, the highest level of encryption available. This ensures that all payment data is safeguarded. For authentication, Timezone has implemented one-time password (OTP) authentication that requires a user to provide a unique and time bounded verification code to gain access to the application. This is used to protect and secure user data.

The card that you see in the app reflects the card that you are holding. If you are already qualified for an upgrade, please head to any Timezone venue for a new Powercard. Once you have had your card reissued onto a new Powercard, your Powercard will automatically be added to your account to track and receive rewards.

Your old Powercard will automatically be removed from your account in 24-48 hours.

If the Timezone Fun App is crashing while attempting to use it, please ensure you have updated the app to the latest version available. If the problem persists, please our Guest Services Support team via the Contact Us page and submit an enquiry. 

If you require any support or have questions, please contact our Guest Services Support team via the Contact Us page and submit an enquiry.